30 Days, Hassle-Free
We offer a 30-day return window from the date of purchase. To be eligible, items must be in their original condition, unused, unassembled, and returned with the original packaging.
How to Initiate a Return
To return your product, please contact us at support@myduckling.com.au or via the Contact Us form to request information for return address.
Please note that the following items are cannot be returned or exchanged for change of mind:
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Gift cards
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Clearance items
Please choose carefully when purchasing these items.
Return Shipping
For change of mind returns:
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Customers are responsible for both return shipping costs and the original outbound shipping fee.
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All parts, tools, and accessories must be included for a return to be eligible.
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We strongly recommend using a trackable shipping service for all returns.
- My Duckling cannot be held responsible for any items lost or undelivered during return transit.
Returns must be made in original packaging. We do not accept returns without it.