30 Days, Hassle-Free

We offer a 30-day return window from the date of purchase. To be eligible, items must be in their original condition, unused, unassembled, and returned with the original packaging.

How to Initiate a Return

To return your product, please contact us at support@myduckling.com.au or via the Contact Us form to request information for return address.

Please note that the following items are cannot be returned or exchanged for change of mind:

Gift cards
Clearance items

Please choose carefully when purchasing these items.

Return Shipping

For change of mind returns:

Customers are responsible for both return shipping costs and the original outbound shipping fee.
All parts, tools, and accessories must be included for a return to be eligible.
We strongly recommend using a trackable shipping service for all returns.
My Duckling cannot be held responsible for any items lost or undelivered during return transit.

Returns must be made in original packaging. We do not accept returns without it.

Refunds

For change of mind returns:

Once we receive and inspect your return, please allow 3–5 business days for processing. Please note original shipping costs are non-refundable.

A confirmation email will be sent once your refund has been issued.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchange

My Duckling does not process direct exchanges. Please return the item for a refund and place a new order for the desired item(s). Returns are subject to our Return Policy.

Products Purchased Elsewhere

We cannot accept returns for items purchased from other vendors. Please work with the original store in accordance with their return policy.